Refund policy

Musse Design Studio LLP
Last Updated: April 2026

At Musse, every piece is thoughtfully designed, carefully crafted, and quality-checked before it reaches you. We hope you love your purchase—but if something isn’t quite right, we’re here to help.

Returns (India)

We accept returns within 7 days of delivery. To be eligible, items must be:

Unused and unwashed
In their original packaging
In the same condition as received

Please note, we reserve the right to decline returns that do not meet these criteria.

Returns (International)

At this time, we do not accept returns or exchanges on international orders.

In the rare event that your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@mussedesignstudio.com with photographs of the item and packaging. We will review the issue and work with you to find a suitable resolution.

If an international order is refused by the customer or returned due to unpaid customs duties or taxes, shipping charges are non-refundable.

Handmade Characteristics

Many of our products are handcrafted by skilled artisans. Subtle variations in color, texture, weave, wood grain, or finish are a natural part of the process and make each piece unique. These are not considered defects.

Custom Orders

Customized and made-to-order products are created especially for you and are not eligible for return or exchange.

Shipping & Charges

Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect
Original shipping charges are non-refundable

Refunds

Once your return is received and inspected, approved refunds will be processed to your original method of payment within 7–10 business days.

Need Help?

To initiate a return or for any assistance, please reach out to us at:
hello@mussedesignstudio.com

We’re always here to ensure your experience with Musse feels as thoughtful as the products we create.