Effective Date: January 25, 2025
Website: https://mussedesignstudio.com

At Musse Design Studio, we are committed to ensuring a seamless shopping experience. This policy outlines our shipping and return processes.

Shipping Policy

  1. Processing Time: Orders are processed within 1-3 business days.
  2. Shipping Options: We offer standard and expedited shipping. Charges and delivery times vary by location and will be displayed at checkout.
  3. International Shipping: Available to select countries. Customers are responsible for any customs duties or taxes.

Order Tracking

  1. Once your order is shipped, a tracking number will be provided via email.
  2. You can track your order on our website or the courier’s portal.

Returns Policy

  1. Eligibility: Returns are accepted within 7 days of delivery.
  2. Condition: Products must be unused, in original packaging, and with tags intact.
  3. Process: To initiate a return, email support@mussedesignstudio.com with your order details and reason for return.

Damaged or Incorrect Items

  1. If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photographic evidence.
  2. We will arrange for a replacement or refund after verifying the claim.

Return Shipping

  1. Customers are responsible for return shipping costs unless the return is due to an error on our part.
  2. We recommend using a trackable shipping service for returns.

Refund Timeline

Refunds for eligible returns will be processed within 7-10 business days after we receive the returned item.

Exceptions

Custom-made or sale items are not eligible for returns unless they are defective or damaged.

For further assistance, reach out to us at support@mussedesignstudio.com.