Effective Date: January 25, 2025
Website: https://mussedesignstudio.com

We understand that circumstances may change, and we aim to provide a fair cancellation and refund policy.

Order Cancellation

  1. Orders can be canceled within 24 hours of placement by contacting support@mussedesignstudio.com.

  2. After 24 hours, cancellations may not be guaranteed as processing may have begun.

Refund Eligibility

Refunds are issued under the following conditions:

  1. The product is damaged or defective upon delivery.

  2. The wrong product was delivered.

  3. The order is canceled within the specified timeframe.

Refund Process

  1. Refunds will be processed within 7-10 business days after approval.

  2. Refunds will be credited to the original payment method.

Non-Refundable Items

  1. Customized or personalized products are not eligible for refunds unless they arrive damaged or defective.

  2. Sale items or gift cards are non-refundable.